PRIVACY POLICY

Privacy Policy

Effective Date: August 30, 2025

Welcome to Fithavenwellness.com (the "Website"), an online store specializing in high-quality gym equipment and outfits. Your privacy is of the utmost importance to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our Website, make a purchase, or interact with us. By using our Website, you agree to the terms of this Privacy Policy.

1. Who We Are

Fithavenwellness is a business operating the website Fithavenwellness.com. You can contact us at fithavenwellness@gmail.com.

2. What Information We Collect

We collect information that you provide to us directly, as well as information collected automatically when you use our Website.

A. Information You Provide Directly

When you make a purchase, create an account, or contact us, you may provide us with the following information:

• Contact Information: Your name, email address, phone number, and shipping address.

• Payment Information: Details required to process your payment, such as credit card numbers or PayPal account information. Please note that we do not store your full credit card details. This information is processed securely by our third-party payment processors (PayPal and our credit card processor).

• Account Information: If you create an account, we store your username and password (in an encrypted format).

• Communication: Any information you provide when you contact us with questions or feedback.

B. Information Collected Automatically

When you visit our Website, we may automatically collect certain information about your device and browsing activity:

• Usage Information: Pages you visit, links you click, and the time and date of your visit.

• Device Information: Your IP address, browser type, operating system, and unique device identifiers.

• Location Information: Geolocation data derived from your IP address.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To Fulfill Your Orders: To process your payments, ship your products, and manage returns and exchanges.

• To Communicate with You: To send you order confirmations, shipping updates, and respond to your inquiries.

• To Improve Our Services: To analyze website traffic, understand customer preferences, and enhance our product offerings and user experience.

• To Personalize Your Experience: To show you products and content that may be of interest to you.

• For Security and Fraud Prevention: To protect against fraudulent transactions and ensure the security of our Website.

• For Marketing Purposes: With your consent, we may send you promotional emails about new products, special offers, and other updates. You can unsubscribe from these communications at any time.

4. Legal Basis for Processing (For GDPR Compliance)

If you are a resident of the European Economic Area (EEA), we process your personal data based on the following legal grounds:

• Contractual Necessity: The processing is necessary to fulfill our obligations under a contract with you (e.g., to process and ship your order).

• Legitimate Interests: The processing is based on our legitimate interests, such as improving our services, preventing fraud, and marketing our products, provided your interests do not override ours.

• Consent: We may rely on your consent to send you marketing communications or for other specific purposes. You have the right to withdraw your consent at any time.

5. How We Share Your Information

We do not sell your personal information. We may share your information with trusted third parties for specific business purposes:

• Service Providers: We share information with third-party service providers who help us operate our business, such as payment processors (PayPal), shipping carriers, and email marketing services.

• Wix: Our Website is built on the Wix platform, and your data is processed and stored by Wix. You can review Wix’s privacy policy for more details.

• Law Enforcement: We may disclose your information if required by law or in response to a valid legal process, such as a court order or subpoena.

6. International Data Transfers

As our Website is an online store with an international customer base, your personal data may be transferred to, stored, and processed in countries outside of your own, including the United States, where our business and some of our service providers are located.

• GDPR Compliance: For customers in the EEA, we ensure that any such transfers comply with GDPR requirements. We use appropriate safeguards, such as Standard Contractual Clauses, to protect your data. By using our Website, you consent to the transfer of your information to countries outside of your country of residence.

7. Use of Cookies and Other Tracking Technologies

Our Website uses cookies and similar technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us:

• Functionality: Remember your preferences (e.g., items in your cart).

• Performance: Understand how you use our Website to improve its performance and design.

• Advertising: Provide personalized advertisements.

You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our Website.

8. Your Rights Regarding Your Personal Data

Depending on your location, you may have certain rights concerning your personal data:

• Right to Access: You can request a copy of the personal data we hold about you.

• Right to Rectification: You can request that we correct any inaccurate or incomplete information.

• Right to Erasure (Right to be Forgotten): You can request that we delete your personal data under certain circumstances.

• Right to Restrict Processing: You can ask us to limit how we use your data.

• Right to Data Portability: You can request that we transfer your data to another organization.

• Right to Object: You can object to our processing of your data for specific purposes, such as direct marketing.

To exercise any of these rights, please contact us at fithavenwellness@gmail.com. We will respond to your request within a reasonable timeframe.

9. Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee the absolute security of your data.

10. Children's Privacy

Our Website is not intended for children under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe we have collected information from your child, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on this page with an updated "Effective Date." We encourage you to review this policy periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: fithavenwellness@gmail.com

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